WARRANTY POLICY

Digired prioritizes the safety and security of customers by providing authorized and official brand warranty. The warranty facility gives you limited warranty rights from Original equipment manufacturer (OEM) or Brand for the duration specified on the product description page.


Official Brand Warranty Coverage


For availing “Official Brand Warranty”, customers are requested to communicate with the authorized OEM/Brands Customer Service Point to avail after sales service. You can also directly communicate with Digired customer support (Call Center) to assist you for availing your warranty.

For most handset brands, the Warranty is usually automatically activated through IMEI tracking when you first use it on a network. However, in an event where the particular brand does not activate the Warranty automatically the customer will receive the warranty card provided with the product itself.


Service Warranty Coverage


The “Service Warranty” will be covered as per Official OEM’s Policy.


What is not covered by Warranty?


Warranty does not include damages that arise from negligence, misuse or any form of use that is not in accordance with the product instructions.

DOA/DAP Policy:

Objective: The Objective is to provide clear guidelines for DOA/DAP policy for our customers/ retailers.

Definition:


A. DOA (Dead on Arrival)


“Any mobile phone, which has developed a functional defect and detect at the point of sale within 90 calendar days from Digired to retailer invoice, will be termed as Dead on Arrival (here-in referred as DOA).”

Note:

DOA shall not be considered under the following conditions:

  • In case the defect is not reproduced at Service Center

  • Issues related to Network Service provider

  • Physical damage in the handset/Box

  • 3 IMEI stickers (A/B/C) not in the Box

  • Any software related issues

  • Issues related to all kind of Accessories

  • Handset activation available

Example: A retailer takes out the unit from the box for selling to the customer and at the point of selling they observe some functional defect such as No Power, No Display, No Sound and etc. the retailer shall keep this box unit aside and sell another handset to the customer. Such defective units can be termed as DOA provided the defect is reproduced at Service Center & the unit is within 90 Calendar Days from Digired to retail billing date.

B. DAP (Dead After Purchase)


Any mobile phone, which has developed a functional defect and detect within

7 Calendar Days of purchase by the end customer, will be termed as Dead after Purchase (here-in referred as DAP).”

Note:

DAP shall not be considered under the following conditions:

  • In case the defect is not reproduced at Service Center

  • Issues related to Network Service provider

  • Physical damage in the handset/Box

  • Any software related issues

  • Issues related to all kind of Accessories

  • Proof of Purchase not available



Replacement Process

DOA/DAP Replacement Process:

  • Retailers to handover the handset to the concerned DRO making sure that all the original accessories are available in the original box with IMEI stickers and in the intact condition.

  • DRO will hand over the handset to the Robi and thereby Robi will finish the  

  • OEM to Check for any permanent functional defect within 90 days (DOA) & 7 days (DAP) of purchase by the retailers/customers.

  • OEM replace the set after taking defective set & proof of purchase.